Support
Support
Most questions below have instant answers. For everything else, a real person from a real training company replies.
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Common questions
I lost my certificate. How do I get another copy?
Log in to the course portal and re-download it from your completed course. If you cannot access your account, email us with your name and course and we will help you recover it.
My course will not load or my progress disappeared.
First try another browser or device; progress is saved to your account, not the device. If it persists, email us with your account email and what you were doing, and we will investigate with the platform.
Can I switch to a different course after purchasing?
Contact us before completing the course and we will do our best to move you to the right one. This is a common request from buyers who discover their employer needs a different certification.
I failed a quiz. What now?
Retake it — there is no limit on attempts. CPR classes use short 5-question checkpoint quizzes you must pass at 100% to move forward; courses without CPR end with a final assessment you pass at 80%. Either way, the course material stays available for review.
How do refunds work?
All sales are non-refundable, though we may make exceptions at our discretion when a student contacts us directly. If you think you bought the wrong course, reach out before completing it: we would much rather move you into the right course than leave you with the wrong certificate. The full policy is in our Terms of Service.